Privacy Policy
Effective date: 21 September 2025
Website: https://prestongazebohire.co.uk
This Privacy Policy explains how Preston Gazebo Hire (“we”, “us”, “our”) collects and uses your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are (Data Controller)
Preston Gazebo Hire
Address: Preston, United Kingdom
Email: info@prestongazebohire.co.uk
2. What data we collect
- Contact & account data – name, email, phone number, addresses, enquiry details, messages.
- Order & payment data – products hired, billing/shipping details, totals, invoices. (Card details are processed by our payment providers and are not stored by us.)
- Technical data – IP address, browser type, device info, pages viewed, referring URLs, and cookies.
- Media uploads – if you upload images (e.g., logos/gallery) be aware images may contain embedded location data (EXIF).
- Communications – emails, contact-form submissions (including any attachments).
- Reviews/comments – content of reviews, star ratings, and (if enabled) comment metadata for spam prevention.
3. How we get your data
- Directly from you when you browse our site, contact us, create an order, or submit a form.
- Automatically via cookies/analytics when you use the website.
- From payment processors when you complete a payment (transaction confirmations).
4. Lawful bases for processing
- Contract – to provide quotes, process bookings, deliver/collect hires, and manage your order.
- Legitimate interests – to run our website and business, prevent fraud/abuse, improve services, and respond to enquiries.
- Legal obligation – to meet our tax, accounting, and regulatory duties.
- Consent – for optional marketing communications and certain non-essential cookies. You can withdraw consent at any time.
5. How we use your data
- Provide quotes and customer support.
- Set up, process, and fulfil hire orders (including delivery and collection).
- Send service emails (order confirmations, invoices, updates).
- Improve our website, security, and user experience.
- Where opted-in, send occasional marketing about our services (you can unsubscribe at any time).
6. Who we share data with
We only share what’s necessary with trusted providers acting as our processors:
| Recipient | Purpose |
|---|---|
| Website hosting & email provider | Secure hosting of the site, email delivery and storage. |
| WordPress plugins (e.g., Contact Form 7, Flamingo) | Form handling and secure storage of submissions inside WordPress. |
| Spam prevention (e.g., Akismet / reCAPTCHA) | Filter spam and abusive traffic. |
| Payment processors (Stripe, PayPal) | Process payments. They receive billing details, order totals, and fraud-prevention data. Card data is handled by them, not us. |
| Analytics (e.g., Google Analytics) | Website usage statistics via cookies or similar technologies. |
| Couriers / delivery partners | Deliver and collect hire items to/from your address. |
| Professional advisors & accounting | Tax and legal compliance. |
We may disclose data if required by law or to establish/exercise/defend legal claims.
7. International transfers
Some providers may process data outside the UK. Where this occurs, we rely on appropriate safeguards such as UK Addendum to the EU Standard Contractual Clauses, adequacy regulations, or equivalent lawful transfer mechanisms.
8. Data retention
- Orders & invoices: kept for up to 6 years to meet tax/accounting rules.
- Contact enquiries/form submissions: up to 24 months (or sooner if resolved and no longer needed).
- Analytics cookies: per tool/vendor settings (see their retention policies).
- Comments/reviews: kept indefinitely to maintain discussion and prevent abuse.
9. Your rights
You have the following rights under UK GDPR (subject to limits/exemptions):
- Access to your personal data.
- Rectification of inaccurate/incomplete data.
- Erasure (“right to be forgotten”).
- Restriction of processing.
- Data portability (receive data in a structured, commonly used format).
- Object to processing based on legitimate interests or to direct marketing.
- Withdraw consent where processing is based on consent.
To exercise your rights, email info@prestongazebohire.co.uk. We will respond within one month.
10. Cookies & similar technologies
We use essential cookies for site functionality (e.g., shopping cart, security) and, with your consent, analytics/marketing cookies. You can manage cookies via our banner (if enabled) or your browser settings.
| Category | Examples | Purpose |
|---|---|---|
| Essential | WooCommerce cart/session, login state | Operate the shop and keep you logged in. |
| Preferences | Interface choices | Remember settings such as form fields and display options. |
| Analytics (consent) | Google Analytics | Understand site usage and improve performance. |
| Spam protection | reCAPTCHA / Akismet | Detect bots and prevent abuse. |
| Payments | Stripe / PayPal cookies | Fraud prevention and secure checkout. |
Note: Third-party services (e.g., embedded maps or videos) may set their own cookies when you view their content.
11. Comments & user content
When visitors leave comments/reviews, we collect the data shown in the form, the IP address and browser user-agent to help spam detection. An anonymised hash of your email may be provided to Gravatar to see if you are using it. See Automattic’s privacy policy.
If you upload images, avoid including embedded location data (EXIF) as visitors can download and extract it.
12. Security
We use reasonable technical and organisational measures to protect personal data (HTTPS/TLS, access controls, backups). No online service can be 100% secure; please use strong, unique passwords and keep them confidential.
13. Children
Our website and services are not intended for children under 13. We do not knowingly collect personal data from children.
14. Contact & complaints
If you have questions or concerns about this policy or your data, contact us at info@prestongazebohire.co.uk.
You also have the right to lodge a complaint with the UK regulator:
Information Commissioner’s Office (ICO)
https://ico.org.uk/make-a-complaint/
Tel: 0303 123 1113
15. Changes to this policy
We may update this policy from time to time. The latest version will always appear on this page with the effective date.
© Preston Gazebo Hire. Last updated: 21 September 2025.