Refund and Returns Policy

Effective date: 21 September 2025

1. Services covered

We provide gazebo hire, delivery, setup, and collection services for weddings, parties, business events and trade stands. Because our services are time-specific and involve advance booking and allocation of equipment, different rules apply compared with the purchase of goods.

2. Cancellations

• Cooling-off period: If you book online or by phone, you have the right to cancel within 14 days of making your booking, provided your hire period does not begin within that time. If your event date falls within 14 days, you acknowledge that service provision begins immediately and you waive the statutory cooling-off right.
• Cancellation before delivery:
  • More than 14 days before the hire date – full refund of hire charges.
  • 7–14 days before the hire date – 50% refund of hire charges.
  • Less than 7 days before the hire date – no refund, as resources have already been allocated.

3. Refunds for defective service

If the service is not delivered as agreed (e.g., failure to supply a gazebo or material fault that prevents proper use), you are entitled to:

• A partial refund if the service was not carried out with reasonable care and skill.
• A full refund if we fail to deliver the booked equipment at all.

4. Returns of physical items

Gazebos, equipment and accessories remain the property of Preston Gazebo Hire and must be returned (collected) in the condition supplied. You are responsible for ensuring:

• Equipment is not damaged through negligence, misuse, or failure to follow instructions.
• All items are available for collection at the agreed time and place.

Charges may be applied for repair, replacement, or additional collection costs if these conditions are not met.

5. Non-refundable items

• Delivery and setup fees once services have been carried out.
• Custom orders or special requests (e.g., branded sidewalls, flooring, lighting hire).
• Event dates lost due to customer non-attendance at agreed delivery or collection times.

6. Refund process

Approved refunds will be processed using the original method of payment. Please allow 5–10 working days for funds to appear, depending on your card issuer or bank.

7. Late or missing refunds

If you haven’t received your refund after 10 working days, first check with your bank or card provider. If still unresolved, contact us at info@prestongazebohire.co.uk.

8. Exchanges

We will replace equipment if it is defective or damaged upon delivery. Exchanges are subject to availability on the hire date.

9. Contact us

For refund and return enquiries, please contact:
Preston Gazebo Hire
📧 info@prestongazebohire.co.uk
📍 Preston, UK

© Preston Gazebo Hire – Refund and Returns Policy. Last updated: 21 September 2025.